Investigation opened in B.C. after StubHub ticket complaints for FIFA World Cup

Published 12:32 pm Friday, June 26, 2026

Attorney General Niki Sharma speaks during a news conference in Vancouver on Tuesday, June 16, 2026. (Lauren Collins/Black Press Media)

Consumer Protection BC has reportedly opened an investigation following complaints from people who purchased FIFA World Cup tickets but did not receive them.

B.C.’s Attorney Niki Sharma said in a statement Friday (June 26) reports that people in B.C. purchased FIFA World Cup 2026 tickets from StubHub and did not receive them “are deeply concerning.”

“Major events like the FIFA World Cup 2026 should be an exciting experience and people should not have to worry about whether the tickets they purchased on StubHub will be honoured,” Sharma said.

She said Consumer Protection BC is investigating the complaints to see if the law has been broken.

Consumer Protection BC is the regulator a variety of sectors and specific types of consumer transactions, including ticket sales in the province. That includes independently administering B.C.’s Ticket Sales Act.

“While I cannot comment on this investigation directly, and StubHub has publicly committed to honouring its refund guarantees to fans, I want people to know they may have options available to them if they have been affected,” Sharma said.

She added her office will continue to monitor the situation to support consumers and better understand the issues being raised.

The Ministry of the Attorney General says people who bought tickets online or over the phone and did not receive them may have the option to cancel their purchase. The ministry adds that depending on the circumstances, cancellation can only take place 30 days from when the tickets were to be provided or the date of the event.

Timelines can vary, the ministry warns, and people are encouraged to act as soon as possible.

Once a purchase is cancelled, the ticket service provider must provide a refund within 15 days. The ministry says that if a refund is not received, consumers should contact their credit card provider to request a charge reversal.

Consumer Protection BC has a webpage dedicated to FIFA World Cup tickets and consumer rights.

Black Press Media has reached out to Consumer Protection BC for more information about the investigation.