IBS Group Launches Naviq Technology as a Global AI-Powered Travel Innovation Company to Transform Airlines, Airports, Cruise and Hospitality Operations Through Next

IBS Group Launches Naviq Technology as a Global AI-Powered Travel Innovation Company to Transform Airlines, Airports, Cruise and Hospitality Operations Through Next-Generation Digital Solutions

IBS Group has introduced Naviq Technology, a new artificial intelligence-focused company designed to accelerate digital transformation across the global travel sector. The launch marks a major development in IBS Group’s long-term strategy to strengthen its role as a leading travel technology provider by combining decades of industry expertise with advanced artificial intelligence capabilities.

Naviq Technology has been created to help travel companies adopt AI solutions more effectively, improve operational efficiency, enhance customer engagement, and discover new opportunities for business growth. The new company will operate as an independent organisation while remaining closely connected to the broader IBS Group ecosystem and its extensive travel technology expertise.

The launch comes at a time when the travel industry is experiencing rapid technological change, with airlines, airports, cruise companies, hospitality businesses, and travel providers increasingly investing in artificial intelligence, automation, and data-driven systems. Naviq aims to support these organisations by providing specialised AI solutions that address the unique challenges of the global travel ecosystem.

Naviq Technology Combines Travel Expertise With Advanced Artificial Intelligence

Naviq Technology has been built on the strong foundation of IBS Software’s deep understanding of the travel industry. By combining years of sector experience with emerging AI capabilities, the new company aims to create solutions that deliver practical improvements for travel businesses worldwide.

The company will focus on developing AI-powered technologies that can help organisations improve decision-making, optimise operations, personalise customer interactions, and create new revenue opportunities. Its approach will centre on using artificial intelligence not only as a technology tool but also as a strategic business driver.

Travel companies today manage increasingly complex operations involving passenger demand, fleet management, customer expectations, digital services, and real-time decision-making. Naviq will aim to address these challenges by helping businesses implement intelligent systems that improve speed, accuracy, and efficiency.

The company believes that the next stage of travel innovation will depend on the successful integration of industry knowledge, artificial intelligence, and advanced data capabilities. By combining these elements, Naviq plans to help travel organisations achieve stronger performance and faster transformation.

AI Adoption, Customer Experience and Data Intelligence at the Core

Naviq’s strategy will focus on some of the most important investment areas shaping the future of the travel industry. These include large-scale artificial intelligence adoption, customer experience transformation, and the use of data as the foundation for intelligent business operations.

Artificial intelligence is expected to play an increasingly important role in areas such as personalised travel recommendations, automated customer support, predictive analytics, operational planning, and revenue optimisation. Naviq will work towards helping companies integrate AI into their existing systems and business processes.

Customer experience will also remain a major priority. Modern travellers increasingly expect personalised services, faster responses, and seamless digital interactions throughout their journeys. Naviq will support travel companies in creating smarter customer engagement models that improve satisfaction and strengthen long-term loyalty.

Data will form another key pillar of Naviq’s technology approach. By helping businesses unlock the value of their operational and customer data, the company aims to enable more informed decision-making and create more connected travel experiences.

Supporting Airlines, Airports, Cruise and Hospitality Businesses

Naviq Technology will work with organisations across the entire travel ecosystem, including airlines, airports, cruise operators, holiday providers, and hospitality companies.

The company will support businesses looking to modernise their technology infrastructure, introduce AI-powered solutions, and accelerate digital transformation programmes. Its services will focus on helping organisations move from technology experimentation to large-scale implementation with measurable business outcomes.

For airlines, Naviq’s solutions could support areas such as operational optimisation, customer engagement, and intelligent planning. Airports may benefit from improved passenger management, automation, and data-driven operations. Cruise operators and hospitality companies can use AI capabilities to enhance guest experiences and improve service delivery.

A major focus of Naviq will be reducing the complexity and time required to implement advanced technology solutions. Its delivery model is designed to help businesses achieve faster deployment and quicker returns from their digital investments.

Global Expansion Plans and Investment in Technology Talent

Naviq Technology will begin operations with support from IBS Group’s existing global presence, including a network of 16 centres worldwide. While operating as an independent business, the company will continue to benefit from IBS Group’s travel technology expertise and industry relationships.

The company has ambitious growth plans and aims to expand its workforce significantly over the next five years. Naviq plans to build a global team of more than 5,000 technology professionals, including artificial intelligence specialists, data scientists, software engineers, and travel industry experts.

To support this expansion, IBS Group will make significant investments in strengthening Naviq’s capabilities, growing its workforce, and developing advanced solutions for the travel sector.

The focus on technology talent reflects the increasing demand for professionals who understand both artificial intelligence and the complex requirements of the travel industry. Naviq aims to create a global environment where technology experts can develop solutions that shape the future of travel.

Naviq Positions IBS Group at the Centre of Future Travel Innovation

The creation of Naviq Technology represents IBS Group’s commitment to preparing the travel industry for an AI-driven future. By combining specialised travel knowledge with advanced artificial intelligence capabilities, the company aims to help businesses operate more efficiently, deliver smarter services, and create new growth opportunities.

As travel companies worldwide continue to invest in digital transformation, artificial intelligence is expected to become a defining factor in competitiveness and innovation. Through Naviq, IBS Group is positioning itself to support this transformation by delivering technology solutions designed specifically for the evolving needs of the global travel sector.

With its focus on AI, data intelligence, customer experience, and operational improvement, Naviq Technology is set to become a key player in shaping the next generation of travel technology.

“The global travel industry is at a turning point, with organisations seeking smarter ways to operate and future-proof their businesses. Naviq gives the market something it has not had before: a technology and consulting company that understands the complexities of global travel, anticipates industry challenges, and offers transformative solutions at scale using specialised AI tools. Backed by IBS Software’s deep expertise in travel technology, Naviq will help travel achieve greater agility, efficiency and growth, and open new revenue streams,” said V. K. Mathews, Founder and Executive Chairman of IBS Group.

Naviq will concentrate on the key areas expected to drive the next wave of investment across the travel industry, including large-scale artificial intelligence adoption, next-generation customer experience improvements, and the use of data as the foundation for smarter and more connected operations. Through its advanced delivery approach, the company aims to accelerate technology deployments, streamline implementation processes, and help businesses achieve measurable value faster. For clients of IBS Software, Naviq will operate as the preferred partner for implementation, digital transformation, and technology advancement initiatives.

As part of its growth strategy, Naviq plans significant expansion from its existing network of 16 global centres, targeting a workforce of more than 5,000 highly skilled technology professionals within the next five years. To support this ambitious growth roadmap, IBS Group will commit substantial investment over the coming years to strengthen capabilities, expand expertise, and build Naviq into a leading force in travel technology transformation.

“Naviq reflects a clear structural shift in how travel technology services are delivered, pairing deep industry expertise with an AI-first model built for speed and commercial impact,” said Jason Wright, Partner at Apax Partners, an investor in the venture. “As organisations move beyond experimentation, there is growing pressure to turn AI into tangible business results at scale. Naviq is designed to meet that need, giving travel companies a more focused, flexible partner to drive growth and long-term performance.”

Tags: Hospitality Technology, IBS Group, Naviq Technology, Travel News, travel technology